Is there somebody else that will know? He mentioned no. Then we questioned if we could converse to another rep. He boldly told us NO. Then we questioned if we could speak to a Supervisor. He boldly instructed us again…..NO!! Then I mentioned, Of course you'll be able to and I'll keep As you go get a person. He promptly place us on maintain for roughly 30 seconds and after that disconnected the decision. So we identified as back and spoke to a younger Girl named Carol. Very awesome Woman. We requested her with the account selection once more and she or he politely gave it to us. We explained to questioned her the identical matter we asked the primary rep. She POLITELY gave us the exact same reply the main rep did. She explained we must determine what TMOBILE wanted. We thanked her and told her regarding the Impolite A** rep we spoke with at first. She apologized and ensured us that your situation could be escalated.
Costumer service advised that I'd have the refund mailed to my deal with inside a Check out in eight weeks. I had no preference and had to wait. Once the 8th week of not receiving the refund I went to the identical nearby Business office and spoke with Ericka she advised that this is costumer service’s difficulty no Metro’s I used to be fully shocked. Named costumer service and talked towards the agent for minutes because they couldn’t locate almost nothing as a result transaction has transpired. I've contacted CSR much more than ten times considering the fact that then and nobody even is familiar with concerning the transaction. went to precisely the same nearby Workplace time and again with detrimental response as they might’t support and this and that. It truly is 05/13/2016 the fifth month I have not been given my revenue. This Matt guy who is I believe the supervisor for this retailer and truly Found at A different office is irresponsible and doesn’t treatment about consumer’s requires and worse Metro is sitting on my cash. I'll reach to any possible authority to file a formal complaint and request my money. This is often complete insanity And that i wouldn’t be expecting these injustice would materialize in nowadays’s aggressive sector. I will sustain using this type of right up until I get my a reimbursement.
January 25, 2014 at five:fifty nine pm I've two phones with metro PCS. The telephones were bought for my two little ones. Each and every time I known as for making a payment, or tried to create a payment it took As a minimum half an hour. Their system will not be consumer pleasant. In November I paid having a cc and made a decision to put the cc in the e-wallet. I then forgot the login facts and termed metro to see if they may assistance me unlock the account and alter my log-in info. They said they might not Which a technician must be notified. The technician was supposed to give me temporary code in order that I could alter the log-in facts. They were supposed to textual content me With all the temp. password. They in no way did. I referred to as again, we revisited a similar discussion. I wasn't going to pay back with another card until eventually they chose to go ahead and take old one off. Once again they explained a technician would need to deliver me a temp. password. They restored the phones for forty eight several hours this time, while informing me that the technician experienced 24-72 several hours to respond. This time I did obtain the textual content information, but the method nonetheless didn't do the job. I identified as once more inquiring them if they might just remove the cardboard off. Eventually they decided that they could take out the cardboard off the e-wallet. I tried to pay for the bill, my payments would not undergo due to the fact I cancelled my e-wallet account. I tried 2 times Using the card variety that was around the e-wallet and twice with a special card. the final two payments went by, Even though their program Formerly notified me that the third payment was not taken either.
January 7, 2015 at three:09 pm I happen to be seeking for three weeks to purchase a cellular phone at my area stores (plural mainly because it was more than simply one) in order to be informed they don’t have it and will be acquiring it “quickly”. Given that the promotion is about ,needless to say, they've the cell phone but at the next cost. After i referred to as buyer service on Monday they confident me that they would assist me obtain the telephone at the marketing price tag, nevertheless, once the time arrived, no-one helped me and I was instructed that the company Business “respects” regional stores discretion And that i ought to wait around for one more promotion.
My keypad now spits out Swahelli or anything besides what she is aware until finally eventually I comply with communicate straight to an individual and am then informed it will Expense me yet an extra greenback. Someone before me with a gun would get my cash precisely the same way you business robs me and I assume, each buyer and I believe prices really should be introduced against Mr. Keys and all of metropcs. I indicate, who the hell at any time heard of a corporation that expenses their customers to create a payment on their own account? Wherever in gods identify do you people come from and How would you rest during the night? You’ll no more rest with me but you are going to get a Invoice from me and I count on you can try here for being compensated. You see Mr keys, my goddamn time is equally as useful as yours and also you owe me for any bare minimum amount of 10 hours, please contact me via email at xxxx for aspects. I get again along with you on which mobile provider I settle on using, possibly cricket but do Have got a pleasant day a-gap. Kenneth Pressley (424)266-XXXX
And even now I'm able to’t get picture messages.all the ladies that do the job on the metro PCs keep Situated at 6160 Arlington ave riverside ca 92504, other than the a person who originally bought me the cellphone are rude unhelpful. The man I feel is Daniel and the Woman I feel her title is Lovie. Are the only types who are perfect and handy. They may be the only real two who know there Employment and whatever they are doing.I’ve by no means had a cellular phone organization treat me as impolite and inconsiderate as this a single.
Consequently I have blocked any phone Get in touch with from Metro PCS in my cell phone. Also as a result, I won't ever subscribe along with your service. No opportunity in hell.
May perhaps 26, 2017 at ten:28 am I don’t know exactly where to start. What I noticed at your Metro PCS retail outlet in Gainesville, Florida was really shocking and horrendous. I went in to the Metro PCS retailer on NW 34th Avenue and Archer Highway to make an update on my cellular phone about ten times in the past and I walked absent so frightened and worried that I've considered not about excessive since that day. Whilst discussing my cellular phone possibilities Along with the revenue clerk who was currently being truly professional, his manager arrived nearly him and violently get him and started to obtain very Actual physical with him.
I are actually with no telephone for a few days now and my partner is view it now out of state on small business. I feel that this cashier was only looking to create a offer as an alternative to helping me. Here is the next time in yrs which i experience just as if my experience with Metro PCS continues to be unsatisfying. At the moment I am an exceedingly unsatisfied client. I'm genuinely taking into consideration shifting mobile phone vendors remaining which i are actually having to pay insurance plan I cant use, along with the cashier had the nerve to tell me if I purchased an affordable telephone In the meanwhile it might terminate out improve.. So she only left me with the choice to purchase the phone that was 165.00 which i do not need, and I just paid out my mobile phone bill on Might eleven, 2017.
You do have a marketing on your site that advertises a great deal. I generate forty five minutes from my occupation to go acquire your service and these Small children you have got jogging the store are LOOSING YOU Revenue. Severely this has to be fixed and I have experienced no person Make contact with me Inspite of several hours and several hours of speaking with a number of CSR’s and requesting administrators nobody appears to know the store plan. I do since its marketed in the store they have got precisely the same conditions and terms as the promotions on the net. Please Support!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I don?t click here for info know if greatest methods have emerged round challenges like that, having said that I'm good that your task is Plainly recognized as a good sport. Both women and boys really feel the affect of merely a next’s pleasure, for Learn More Here the rest of their life.
How about respect on your customers???? I'm highly disappointed in what your company considers “shopper service”.
I then termed their 888 variety to complain plus they instructed me that they don’t Possess a cell phone number at corporate head quarters. I googled it and in fact all numbers ended up disconnected as well as their e mail would not operate. So intruders intruders plus more unscrupulous thieves. I hope your moms and grandmothers get exactly the same team remedy my mother received to currently you scum bags.I'll see you in courtroom and I will fund a method of getting that clerk fired.
January 15, 2016 at 7:20 am I'm wanting to know how this isn't Phony marketing and may be investigated. I had been a metro pcs consumer For some time but I’m into the most recent technological know-how. I wished the telephone i desired to use and metro isn't going to promote phones like samsung galaxy Observe four. I desired the samsung note 4 I purchased unlocked from T-cell no contract right after taxes and costs was $710.00 After becoming with T- mobile for eleven months and Uninterested in having to pay $30 for a hotspot on your own in my strategy i was interested in returning to metro so I contacted them on numerous events by cellphone and in keep to make sure if I switch that my phone will be compatible Which I'd hve a hotspot characteristic was crucial for my company. I had been assured each and every time more than the cellphone and in retail outlet Sure every little thing would operate along with the mobile phone was purchased from their sister network T-cellular.